Terms And Conditions

Last update: 27/08/2022

In these Terms and Conditions “we, our, us” refers to MyVietnamVisa.com

Acceptance Of Terms

Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Yourvietnamvisa.com reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Cancellations And Refunds

We run No-refund policy on all Vietnam visa applications submitted on our website. It is therefore important that should you wish to cancel your visa application with Yourvietnamvisa.com, that you contact us immediately to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Yourvietnamvisa.com cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.

All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 7-10 working days.


Date format: dd/mm/yyyy – 12th June 1980

Time Zone: Vietnam standard time – GMT +7

Working days: All week days except Saturday and Sunday.

Working hours: 8.00 AM to 16.00 PM every working days.

Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.

Multiple entries: means you are allowed to enter / exit Vietnam multiple times within a given period of time (1, 3 or 6 months). For example: 6 month multiple entry visa means – you are allowed to enter / exit Vietnam multitple times from the date of arrival you provide through the application form on our website plus 6 calendar consecutive months.

Processing Time And Service Completion

Processing time for arranging pre-approved letter offered by Yourvietnamvisa.com, under normal circumstances, it takes 2 – 3 working days, starting from the next business day after you pay and notify us of your payment receipt. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.

Our service is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 3 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. Yourvietnamvisa.com is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.

Force Majeure

In the event of any cause beyond reasonable control, including but not limited to: Acts of God, Natural Disasters, Global Pandemic, Acts of War or Terrorism, Strikes, Orders or Regulations of the Government, Government policy change, accidents, storms, etc., which may lead to declined entry of certain nationalities, we shall bear no responsibility for any associated travel costs incurred by failure to enter the country. Any completed service will not be refunded.

Approval Letter Amendments

The letter of approval can not be changed once it is issued, so please make sure you double check all information to make sure that it is correct. All corrections must be notified within 15 minutes after application submission. Otherwise, the applicants are required to re-apply for a new letter of approval to make any changes.

Approval Letter Validity Date

The letter of approval will be valid for a month from the date you submit/enter on our order form, not from the date you actually arrive the country.


Visa on arrival is good for TOURISM purposes only so by applying through our website you are agreed that you will use the letter of approval for tourism purposes. If you want to request a business visa approval letter, please select “Business” on our application form.


We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.

Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.

Normally, it takes around 30 minutes to get the visa stamped at Vietnam airport upon arrival, however, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.

Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact the us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new letter of approval. The process of getting a new letter of approval, again, will take 2-3 working days, so it is recommended that applicants check the approval letter carefully before the trip. We are not responsible for any delay/loss caused by the incorrect information on the approval letter in any circumstances.

Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. Only under special circumstances, request for an individual approval letter should be sent to our email address: [email protected]. MyVietnamVisa.com is not to be held accountability for any issues arising from the group approval letter.

We reserve the rights to refuse any new visa requests or the visa requests which are already made on our website and in such cases, full refund will be granted.

Even when your visa application is approved (the letter of approval is issued), there is still chance of being denied at Vietnam airport (Most likely, you had problems with your past entries, did not follow the immigration rules or overstay your visa). In such cases, we will make full refund for the fee that you pay for the approval letter.

Our Extra Services

1. Fast track service:

Fast Track provides access to a dedicated security lane, enabling you to fly through security and reach the departure lounge quickly!

1.1 Meet & Assist

– The meet and assist service will normally begin when the Agent meets you and will normally end when the Agent leaves you. For services at the airports or pick-up location, it is the customer’s responsibility to ensure that they locate and wait for the Yourvietnamvisa agent at the specified meeting point. The agent will call the customer if they cannot locate them. Failure to do so may be treated as a “no show” and no refund will be made.

– It is the customer’s responsibility to advise Yourvietnamvisa if the flight is changed to a different flight number and/or a new carrier.

– It is the customer’s responsibility to declare in advance any Dangerous or Disallowed Goods that will be carried, and the agent will not be held responsible for any penalty, loss, damage, cost, claim or expense as a result of any breach of this requirement.

– Fast track: Yourvietnamvisa will provide the Fast Track service in some airports and that will be specified in the Meet & Assist specific pages. Yourvietnamvisa will not be held liable if the immigration officers under any circumstance do not permit the agent to pass through the “Fast Track” counters.

1.2 Cancellations, amendments and refunds

– If Fast track service is cancelled, a refund will be available as follows:

– If the Cancellation is made more than 48 hours before the confirmed service time a 100% refund will apply

– If the Cancellation is made between 48 and 24hours before the confirmed service time a 50% refund will be applied

– If the Cancellation is made within 24 hours of the confirmed service time no refund will be applicable

– Amendment can be done 2 hours prior to the service schedule and less than 2 hours will be considered as “No-Show”.

– No Shows or Service declined for whatever reason will be charged at 100%.

– Any refund due to you will be paid within 30 days of the date on which you cancelled your booking.

Please note: When products are booked with a promotional code; no refunds can be given.

In the event of disruption caused by natural phenomena including, but not limited to, volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply.

2. Airport transfers

Private airport transfers drive you direct to your accommodation. Ideal for private addresses, there are no stops except your final destination. There’s no need to queue outside the taxi rank as your driver will be waiting for you in arrivals. As you will have paid for your airport transfer in advance, there are absolutely no hidden costs either.

2.1 Service policy

– For the airport pick up one of our associates will be at the airport waiting for you, right after you pass customs, he will holding a sign with on your name on it. Look for the sign! We will monitor your flights arrival and gauge when to meet you.

– For the airport drop off remember you need to be at the airport at least 2 hours ahead of the flight departure time. Don’t forget to also consider the driving time to get to airport.

– Infants car seats are provided upon request and subject to availability.

– Make sure you reconfirm the departure time of your return flights. It’s your responsibility.

2.2 Cancellation and Refund Policy

– All airport transportation must be pre-paid in full. We will charge full amount to credit card provided.

– Cancellations made with at least 24 hours of scheduled arrival/departure are fully refundable minus the credit card charging fees (5%). Cancellations made with less than 24 hours are non-refundable and any balance due will be charged to credit card provided.

– There are not refunds for not shows

– Cancellations MUST be notified via email: [email protected]

– If there’s any change with the flight schedule, such as delays it’s your responsibility to inform us by email [email protected]

3. Vietnam Police Check

According to the provisions of the Law on Judicial Records, the condition for granting criminal records for foreigners in Vietnam is that those foreigners are currently residing or resided in Vietnam.

3.1 Processing time

The processing of the application depends on the processing type that you applied for:

– For super urgent service: 1 working day since we receive full documents

– For urgent service: From 2 to 4 working days since we receive full documents

– For normal service: 7 working days since we receive full documents

3.2 Fee

– By sending your Police check application to Yourvietnamvisa you agree to pay all fees relating to the Police Check Certificate.

– The Service Fee is charged by Yourvietnamvisa to apply for your Police Check Certificate from the Department of Judicial Records of Vietnam. The fee is collected fully before we commence processing your application.

– The successful payment of the service fee will be confirmed via a “Notification of Successful Payment” email. We are not responsible for any situations that arise due to unsuccessful payment.

– Any additional charges associated with your Bank or Financial Institution(s) that occur during the payment process are accounted to you and your account regardless of what your payment method is.

3.3. Cancellation & Refund Policy

– Yourvietnamvisa reserves the right to decline to process your Police Check Certificate for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances. In such cases, a full refund of the Service Fee will be given.

– For any reason you wish to cancel your application after we start to process the service, no refund will be given and the service will be completed automatically.

– In the event that you do not clearly report your past crimes, the Department of Judicial Records of Vietnam refuses to give you a Police check, no refund will be given.

– Should there be any mistake(s) created by Yourvietnamvisa on your Police Check Certificate during the issuing process and you inform us, Yourvietnamvisa shall re-obtain a new Police check following your original application details for you without any surcharge(s).

– The refund will be made on every Thursday. In case it falls on our recognized public holidays (Tet, Independence Day, etc.), the refund will be made in the following working day. However, it may take you from 7 – 15 working days to receive your money, depending on your Bank/Financial Institution’s working process. Any fee charged by your Bank or Financial Institution associated with the refund shall be on your account, regardless what payment method you have used. Yourvietnamvisa shall be responsible for the fees charged by our Bank/Financial Institution for the refund.

4. Privacy

Please direct your attention to our Privacy Statement by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

Communications: By using this site and our services you give Youvietnamvisa.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.


By using this site and our services you give Yourvietanmvisa.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.